SUPER DUPER PISSED!

I didn't want to make a big fuss as I thought a replacement card would be send to me SOON since that call to the useless/helpless customer service officer with a F***-ed up attitude.
Plus I didn't want to sit down & type a complaint letter when I have SO MUCH better things to do.
However, the poor service two weeks ago & disturbing experience tonight pissed me off BIG time!

I came home feeling my blood boiling to the max & I have to write this complaint letter.
It's not comforting but disappointed to know that I am not the only person who encountered this issue.

So, this is what I wrote to them & I hope someone better address it soon!

Two weeks ago, I received a replacement card from DBS due to recent cases of DBS/POSB's clients accounts being mishandled.
However, the card was of a name I've never used on my debit/credit card ever before.
It is a name which I've changed years ago.
I send the card of the wrong name in the reply envelope & state that it was of the wrong name.
Never did I receive any acknowledgement that my card was received.
A week later on 9th Mar 2012, I received a sms to state that my current card will be deactivated on 13 Mar 2012.
So I called 6220 1111 and a customer service officer spoke to me whom I've forgot to ask for his name, I explained the whole situation to him twice & his question to me was, "So, what is this call enquiry about?"
And I've to repeat my story that I sent back the card with the wrong name but never receive any reply from DBS & now you want to deactivate my card, how am I supposed to withdraw money?
His reply was, "The card department upon receiving your returned card & the note will send you a new replacement card. Your old card has to be deactivated & there's nothing I can do."
What kind of customer service is this? I can only say ok & his next question pissed me off, "So, is there anything else you want to know?"
What more can I ask him since there's nothing he can do?

Then tonight, when I want to make payment with my existing DBS card, it was deactivated & the payment was declined. I was lucky to have more than one account & as my other account is NOT with DBS, I managed to settle my payment.
I hope someone do something to this very unpleasant issue that is causing me a lot of inconvenience.

Now, let's sit, wait & count how many days this is gona be resolved!