SUPER DUPER PISSED!
I didn't want to make a big fuss as I thought a replacement card would be send to me SOON since that call to the useless/helpless customer service officer with a F***-ed up attitude. Plus I didn't want to sit down & type a complaint letter when I have SO MUCH better things to do. However, the poor service two weeks ago & disturbing experience tonight pissed me off BIG time! I came home feeling my blood boiling to the max & I have to write this complaint letter. It's not comforting but disappointed to know that I am not the only person who encountered this issue. So, this is what I wrote to them & I hope someone better address it soon! Two weeks ago, I received a replacement card from DBS due to recent cases of DBS/POSB's clients accounts being mishandled. However, the card was of a name I've never used on my debit/credit card ever before. It is a name which I've changed years ago. I send the card of the wrong name in the reply envelo...